Orders & Delivery
What happens after your order
Your humidor ships from our warehouse in Hamburg, Germany. Here is every step, from payment to the moment you open the door of your Afidano.
Payment received
As soon as your payment arrives, we start the shipment process at our warehouse in Hamburg, Germany.
Handover to the logistics company
Your humidor is secured on a pallet and handed over to a logistics partner.
Tracking code
We send you a tracking code so you can follow the status of your shipment at any time.
Delivery appointment
The logistics company usually calls or notifies you to arrange a delivery time window.
Delivery
After delivery the logistics company can normally take the pallet back with them.
Unpack and set up
Unpack your humidor and set it up.
Received your humidor with damage?
Please check your humidor and its packaging carefully upon delivery. If you notice any damage, report it to the logistics company immediately and document the damage with clear photos or videos.
Please keep the packaging until the issue has been resolved. To report a damaged shipment directly to Afidano, contact our delivery support team and provide your order number, delivery date, and photos or videos of the damage.
Good to know
Delivery usually takes 7-14 days, and can occasionally be slightly longer within the EU.
Shipping to your door is free.
Shipments are handled by several independent logistics companies, so we have no influence on their internal processes or exact timing.
Questions about your delivery?
Send us your order number and we will check the status of your shipment for you.
Get in touchThe process and delivery times described on this page apply to products that are in stock. If an item is not in stock, delivery takes longer - we will inform you of the expected date after your order.