Frequently Asked Questions

Cigars are best stored at roughly 65–72% relative humidity and 16–21 °C (62–70 °F). The popular "70/70" guideline — about 70% RH and 21 °C — is a reliable baseline, and keeping the temperature below 24 °C helps prevent tobacco beetles.

Every Afidano humidor maintains an adjustable, stable climate within a 16–22 °C and 60–75% range, so you can dial in your preferred setting and leave it.

Spanish cedar is the traditional standard for cigar storage because it naturally regulates humidity, resists pests and imparts an aroma that enhances aging. Afidano fits Spanish-cedar shelves and drawers across the range, so your cigars rest in the ideal microclimate while developing flavour over time.

Yes. Like any quality humidor, an Afidano cabinet should be seasoned before you add cigars so the cedar reaches the correct moisture level. Fill the reservoir, let the unit run and stabilise for 24–48 hours, then load your collection. Seasoning stops the dry cedar from drawing moisture out of your cigars.

Afidano humidors range from 250 cigars in the compact L3 up to 2,200–3,000 cigars in the L8 and C8 flagships, with many sizes in between. Capacities assume standard ring gauges; boxes and larger gauges reduce the total.

Each model lists its capacity on the L Series, C Series and B Series pages.

Keep the temperature stable and below about 24 °C (75 °F) and humidity around 65–72%; beetles hatch and mould forms when conditions get too warm and damp. Afidano's HPR climate system holds both in range automatically and can alert you through the app, so conditions never drift into the danger zone.

The manufacturer’s recommended long-term settings are 20°C and 70% RH.

HPR is Afidano's six-component humidity and temperature regulation system. It combines sensors, a compressor-based cooling circuit and controlled ventilation to hold the cabinet within 16–22 °C and 60–75%, at a tolerance of about ±1 °C and ±3% RH, for consistent, worry-free storage.

Afidano cabinets use a DC inverter compressor for active refrigeration rather than thermoelectric (Peltier) cooling. Compressor cooling holds temperature more reliably, including in warm rooms and during summer, which is why it is preferred for serious, long-term cigar storage.

Yes. Every Afidano humidor offers app control, so you can monitor and adjust temperature and humidity remotely and receive alerts. Most models also offer on-unit control via a screen knob, electronic panel or touch panel, depending on the series.

Each Afidano humidor includes a built-in fingerprint lock that limits access to authorised users while giving you instant entry with a touch — no keys or codes to manage. It adds an extra layer of security and peace of mind for valuable collections.

Afidano humidors use a simple top-fill reservoir (bottom-fill on the entry B1), and the unit prompts you when it is time to refill. A water-level alarm sounds if you add too much, so keeping humidity stable takes very little effort.

Afidano cabinets run quietly on low power, from about 60 W on compact models to 125 W on the largest flagships — comparable to a small household appliance. The compressor cycles gently to maintain the climate, so they suit lounges, offices and living spaces.

Yes. Afidano's Low-E and 3D curved-glass doors filter UV to shield cigars from harmful light, while still letting you view your collection without opening the door and disturbing the internal climate.

Models B1, B2, and B4 do not feature an active water level indicator. Instead, they trigger a "Low Water" notification when an unsuccessful humidification cycle is detected. All other models in our range are equipped with a built-in physical water level indicator.

Yes, both temperature and humidity readings can be recalibrated directly via the unit’s settings.

All Afidano models use a compressor-based cooling system charged with R600a refrigerant.

The HDR/HPR system actively performs both humidification and dehumidification inside the cabinet.

Yes, the compressor system is engineered to reliably maintain the set temperature even when ambient room temperatures exceed 30°C.

Not at all. While the app provides remote monitoring and convenience, every Afidano humidor operates perfectly offline. You can install the unit and adjust all temperature and humidity settings directly on the device.

The L Series is the leather-wrapped luxury line with curved glass-and-leather doors; the C Series pairs a modern canvas finish with electronic controls; and the B Series offers steel-cabinet value with Low-E glass doors.

All three share Spanish-cedar interiors, app control, fingerprint locks and the HPR climate system.

Choose by collection size and style. The B Series (500–2,200 cigars) is the practical entry point, the C Series (1,400–3,000) suits technology-focused collectors, and the L Series (250–2,200) is the leather statement piece for connoisseurs and gifting. When in doubt, size up — collections tend to grow.

Most Afidano models have a full Spanish-cedar interior, while the entry B1, B2 and B4 use a moulded interior with Spanish-cedar shelves. All keep cigars in the correct climate, but a full-cedar interior maximises aroma and moisture buffering, which matters most for long-term aging.

Absolutely. Afidano humidors are designed as furniture-grade statement pieces with interior LED lighting and glass doors that showcase your collection — ideal for a home lounge, study, office or commercial cigar bar.

Yes, we gladly sell to business clients (B2B). All invoices are issued by our entity in Germany.

• EU businesses (outside Germany): If you provide a valid EU VAT ID (VIES-registered) during checkout, the intra-Community reverse-charge mechanism applies, and your order will be invoiced net without VAT.
• German businesses: All domestic orders placed within Germany are subject to the standard 19% German VAT.

Yes, Afidano offers free shipping on all orders within the European Community. Any applicable promotions and final delivery details are confirmed at checkout before you pay.

Afidano ships across the European Community. Goods are dispatched within 1–2 business days following receipt of payment. Our German partner, MB Genusswelt UG, handles order fulfilment and logistics within the EU. As this order requires a freight pallet shipment, transit typically takes 10 to 14 business days across the EU.

Larger Afidano cabinets are heavy and may ship on a pallet or with two-person, curbside delivery to the nearest accessible street-level point. Please make sure access conditions allow delivery, and inspect the packaging for visible damage before signing for it.

Afidano accepts major online card payments and bank transfer, with the available options shown at checkout. All prices are displayed in euros and include VAT where applicable.

Orders are processed promptly, and you'll receive a confirmation email after placing your order. Once your order ships, we'll send you a tracking number so you can follow its progress. Delivery times vary by destination and are estimated on each product page. For more details about shipping, delivery, and order policies, please visit our How does the shipment work page.

Customers are advised to refuse signing the proof of delivery (POD) and report the damage directly to the driver. Please ensure photos of the outer packaging and the delivery receipt are taken immediately and forwarded to customer service for prompt claims processing.

Once your order is placed and payment is confirmed, we dispatch your items within 1–2 business days. Deliveries across the EU typically take between 10 and 14 days. You will receive an order confirmation email immediately, followed by a tracking link as soon as your parcel is on its way. For more details on delivery procedures and policies, please visit our How does the shipment work page.

Yes, express delivery is generally available upon request. Because our humidors require palletised shipping, express services depend on carrier availability, destination, and the overall weight of the unit. An express pallet shipment typically incurs an additional cost ranging from EUR 125.00 to EUR 450.00. Please contact our support team directly to confirm availability and request a customised shipping quote for your order.

Based on our experience, standard EU deliveries typically take between 10 and 14 days. However, shipments to island destinations—such as Cyprus, Malta, Greece, and offshore regions of France and Italy—may take slightly longer due to island freight logistics. You will receive tracking details as soon as your order is dispatched so you can follow its journey.

Yes, credit card payments are available upon request. If you prefer this payment method, please contact us, and our team will provide a secure direct link to our bank’s payment gateway to complete your transaction in EUR (€).

Afidano humidors include a 2-year warranty within the EU (one year outside the EU), covering defects in materials and workmanship, in addition to your statutory consumer rights. Keep your invoice and warranty card for any claim.

Yes. As an online consumer you have a 14-day right of withdrawal from the date you receive your order. Items should be returned unused, complete and in their original packaging; please contact us first so we can authorise the return.

Contact our support team with your proof of purchase, the product model and a clear description of the issue, including photos or video if possible. We will guide you through troubleshooting, spare parts or service via the Contact page.

Maintenance is minimal: refill the reservoir when prompted, keep the unit out of direct sunlight and away from heating or cooling vents, and check the climate periodically through the app. The Spanish-cedar interior and HPR system handle the rest.

If your Afidano order arrives damaged, please report the damage to the courier immediately and keep the original packaging. Take clear photos or videos of the damaged package and product, and contact us with your Invoice number and details of the issue. Our team will review the case and help you with the next steps as quickly as possible.

For more information or to contact our delivery support team, please visit: https://afidano.eu/en/contact-delivery/

Yes, genuine spare parts—including water evaporators, humidity and temperature sensors, fans, and control boards—can be ordered directly from us. We will soon be stocking all common spare parts at our German warehouse, which will significantly reduce delivery costs and lead times for European orders.

Once the standard two-year warranty period concludes, the customer assumes responsibility for all return and redelivery shipping costs, alongside the price of any required spare parts. All out-of-warranty repair costs are estimated on an individual basis.

While we fully expect key components—such as the temperature and humidity sensors, circulation fan, humidification elements, main control board, and compressor—to remain available well beyond the two-year warranty period, customers must not attempt to replace these parts themselves. Due to the high technical complexity of the system, all repairs and component replacements must be carried out exclusively by our official service centre. Self-repair and the use of third-party services are strictly prohibited to ensure the safe and correct functioning of your humidor.

Afidano strongly advises using your humidor as a freestanding appliance. Enclosing it restricts ventilation, leading to excessive heat build-up that can burn out the compressor and void your warranty.