Viden & support
Ofte stillede spørgsmål
Alt hvad du behøver at vide om opbevaring af cigarer og hverdagen med en Afidano humidor – fra det ideelle klima og spansk ceder til smarte funktioner, levering, garanti og vedligeholdelse.
Det grundlæggende om cigaropbevaring
Hvad er den ideelle luftfugtighed og temperatur til opbevaring af cigarer?
Cigars are best stored at roughly 65–72% relative humidity and 16–21 °C (62–70 °F). The popular "70/70" guideline — about 70% RH and 21 °C — is a reliable baseline, and keeping the temperature below 24 °C helps prevent tobacco beetles.
Alle Afidano humidorer holder et stabilt, justerbart klima inden for 16-22 °C og 60-75 %, så du kan indstille dine foretrukne værdier én gang for alle.
Hvorfor er Afidano humidorer beklædt med spansk ceder?
Spansk ceder er den traditionelle standard inden for cigaropbevaring, fordi træet regulerer fugtigheden naturligt, holder skadedyr væk og afgiver en aroma, der forædler modningen. Afidano udstyrer hele serien med hylder og skuffer i spansk ceder, så dine cigarer hviler i det ideelle mikroklima og udvikler smag over tid.
Skal jeg køre min humidor til før første brug?
Ja. Som enhver humidor af høj kvalitet bør et Afidano-skab køres til, før du lægger cigarer i, så cedertræet når det rette fugtniveau. Fyld beholderen, lad apparatet køre og stabilisere sig i 24-48 timer, og læg derefter din samling i. Tilkøringen forhindrer, at det tørre cedertræ trækker fugt ud af dine cigarer.
Hvor mange cigarer kan en Afidano humidor rumme?
Afidano humidorer spænder fra 250 cigarer i den kompakte L3 op til 2.200-3.000 cigarer i flagskibene L8 og C8 – med mange størrelser derimellem. De angivne kapaciteter forudsætter cigarer i standardformat; kasser og større ringmål reducerer det samlede antal.
Each model lists its capacity on the L-serien, C-serien and B-serien pages.
Hvordan forebygger jeg tobaksbiller og skimmel i min humidor?
Hold temperaturen stabil og under ca. 24 °C (75 °F) og luftfugtigheden omkring 65-72 %. Biller klækkes, og skimmel opstår, når forholdene bliver for varme og fugtige. Afidanos HPR-klimasystem holder automatisk begge værdier inden for målområdet og kan advare dig via appen, så forholdene aldrig når det kritiske niveau.
What are the recommended temperature and humidity settings for long-term cigar preservation?
The manufacturer’s recommended long-term settings are 20°C and 70% RH.
Funktioner & teknologi
Hvad er HPR-klimasystemet?
HPR er Afidanos system til regulering af fugtighed og temperatur, opbygget af seks komponenter. Det kombinerer sensorer, et kompressorbaseret kølekredsløb og styret ventilation for at holde skabet på 16-22 °C og 60-75 % med en tolerance på ca. ±1 °C og ±3 % RF – for ensartet og bekymringsfri opbevaring.
Bruger Afidano humidorer rigtig kompressorkøling eller termoelektrisk køling?
Afidano-skabe anvender en DC-inverterkompressor til aktiv køling frem for termoelektrisk køling (Peltier). Kompressorkøling holder temperaturen mere pålideligt – også i varme rum og om sommeren – og derfor foretrækkes den til seriøs, langsigtet opbevaring af cigarer.
Kan jeg styre min Afidano humidor fra min telefon?
Yes. Every Afidano humidor offers app control, so you can monitor and adjust temperature and humidity remotely and receive alerts. Most models also offer on-unit control via a screen knob, electronic panel or touch panel, depending on the series.
Hvordan fungerer fingeraftrykslåsen?
Alle Afidano humidorer har en indbygget fingeraftrykslås, der begrænser adgangen til autoriserede brugere og samtidig giver dig øjeblikkelig adgang med et enkelt tryk – uden nøgler eller koder at holde styr på. Det giver et ekstra lag sikkerhed og ro i sindet, når samlingen er værdifuld.
Hvordan fylder jeg vand på, og hvad er vandstandsalarmen?
Afidano humidorer har en enkel vandbeholder, der fyldes fra oven (fra neden på indgangsmodellen B1), og apparatet gør dig opmærksom på, hvornår der skal fyldes efter. En vandstandsalarm lyder, hvis du fylder for meget på, så det kræver meget lidt at holde luftfugtigheden stabil.
Støjer Afidano humidorer, og hvor meget strøm bruger de?
Afidano cabinets run quietly on low power, from about 60 W on compact models to 125 W on the largest flagships — comparable to a small household appliance. The compressor cycles gently to maintain the climate, so they suit lounges, offices and living spaces.
Beskytter glasdøren cigarerne mod lys?
Ja. Afidanos døre i Low-E-glas og 3D-buet glas filtrerer UV-stråler og beskytter cigarerne mod skadeligt lys – samtidig med at du kan se din samling uden at åbne døren og forstyrre klimaet indeni.
How does the humidor detect low water levels?
Models B1, B2, and B4 do not feature an active water level indicator. Instead, they trigger a "Low Water" notification when an unsuccessful humidification cycle is detected. All other models in our range are equipped with a built-in physical water level indicator.
Can the temperature and humidity sensors be calibrated if readings differ from an external calibrated hygrometer (e.g. Govee)?
Yes, both temperature and humidity readings can be recalibrated directly via the unit’s settings.
Is the compressor-cooled, and what type of cooling system does it use?
All Afidano models use a compressor-based cooling system charged with R600a refrigerant.
Does the HPR system both humidify and dehumidify, or does it rely on passive ventilation for dehumidification?
The HDR/HPR system actively performs both humidification and dehumidification inside the cabinet.
Can the cooling system maintain around 18°C when the room temperature reaches around 30°C?
Yes, the compressor system is engineered to reliably maintain the set temperature even when ambient room temperatures exceed 30°C.
Is an app or internet connection required for setup and daily operation?
Not at all. While the app provides remote monitoring and convenience, every Afidano humidor operates perfectly offline. You can install the unit and adjust all temperature and humidity settings directly on the device.
Vælg din humidor
Hvad er forskellen på Afidanos L-, C- og B-serie?
The L-serien is the leather-wrapped luxury line with curved glass-and-leather doors; the C-serien pairs a modern canvas finish with electronic controls; and the B-serien offers steel-cabinet value with Low-E glass doors.
Alle tre serier har indvendig beklædning i spansk ceder, app-styring, fingeraftrykslås og HPR-klimasystemet.
Hvilken Afidano humidor er den rigtige for mig?
Choose by collection size and style. The B Series (500–2,200 cigars) is the practical entry point, the C Series (1,400–3,000) suits technology-focused collectors, and the L Series (250–2,200) is the leather statement piece for connoisseurs and gifting. When in doubt, size up — collections tend to grow.
Hvad er forskellen på indvendig beklædning i ceder og plast?
De fleste Afidano-modeller har et indre helt i spansk ceder, mens indgangsmodellerne B1, B2 og B4 har et støbt indre med hylder i spansk ceder. Alle holder cigarerne i det rette klima, men et indre helt i ceder giver maksimal aroma og fugtbuffer – hvilket betyder mest ved langtidsmodning.
Kan jeg bruge en Afidano humidor som udstillingsmøbel eller i en cigarlounge?
Absolut. Afidano humidorer er designet som markante møbler i høj kvalitet med indvendig LED-belysning og glasdøre, der viser din samling frem – ideelle til hjemmets lounge, arbejdsværelset, kontoret eller en professionel cigarbar.
Orders, Payment & Shipping
Do you sell to business customers and commercial entities?
Yes, we gladly sell to business clients (B2B). All invoices are issued by our entity in Germany.
- EU businesses (outside Germany): If you provide a valid EU VAT ID (VIES-registered) during checkout, the intra-Community reverse-charge mechanism applies, and your order will be invoiced net without VAT.
- German businesses: All domestic orders placed within Germany are subject to the standard 19% German VAT.
Tilbyder Afidano gratis fragt?
Yes, Afidano offers free shipping on all orders within the European Community. Any applicable promotions and final delivery details are confirmed at checkout before you pay.
Hvor leverer Afidano til, og hvor lang tid tager leveringen?
Afidano ships across the European Community. Goods are dispatched within 1–2 business days following receipt of payment. Our German partner, MB Genusswelt UG, handles order fulfilment and logistics within the EU. As this order requires a freight pallet shipment, transit typically takes 10 to 14 business days across the EU.
Hvordan leveres store humidorskabe?
Større Afidano-skabe er tunge og sendes eventuelt på palle eller leveres af to personer til nærmeste tilgængelige punkt i gadeplan. Sørg for, at adgangsforholdene tillader levering, og kontrollér emballagen for synlige skader, inden du kvitterer for modtagelsen.
Hvilke betalingsmetoder accepterer Afidano?
Afidano accepterer de gængse online kortbetalinger samt bankoverførsel; de tilgængelige muligheder vises ved kassen. Alle priser er angivet i euro og inkluderer moms, hvor det er relevant.
How long does shipping take, and what can I expect after placing my order?
Orders are processed promptly, and you'll receive a confirmation email after placing your order. Once your order ships, we'll send you a tracking number so you can follow its progress. Delivery times vary by destination and are estimated on each product page. For more details about shipping, delivery, and order policies, please visit our Sådan foregår leveringen page.
How should damaged deliveries be handled?
Customers are advised to refuse signing the proof of delivery (POD) and report the damage directly to the driver. Please ensure photos of the outer packaging and the delivery receipt are taken immediately and forwarded to customer service for prompt claims processing.
How long does shipping take, and what can I expect after placing my order?
Once your order is placed and payment is confirmed, we dispatch your items within 1–2 business days. Deliveries across the EU typically take between 10 and 14 days. You will receive an order confirmation email immediately, followed by a tracking link as soon as your parcel is on its way. For more details on delivery procedures and policies, please visit our Sådan foregår leveringen page.
Is express delivery available?
Yes, express delivery is generally available upon request. Because our humidors require palletised shipping, express services depend on carrier availability, destination, and the overall weight of the unit. An express pallet shipment typically incurs an additional cost ranging from EUR 125.00 to EUR 450.00. Please contact our support team directly to confirm availability and request a customised shipping quote for your order.
How long does delivery take across the EU?
Based on our experience, standard EU deliveries typically take between 10 and 14 days. However, shipments to island destinations—such as Cyprus, Malta, Greece, and offshore regions of France and Italy—may take slightly longer due to island freight logistics. You will receive tracking details as soon as your order is dispatched so you can follow its journey.
Do you accept credit card payments?
Yes, credit card payments are available upon request. If you prefer this payment method, please contact us, and our team will provide a secure direct link to our bank’s payment gateway to complete your transaction in EUR (€).
Garanti & support
Hvilken garanti følger med en Afidano humidor?
Afidano humidors include a 2-year warranty within the EU (one year outside the EU), covering defects in materials and workmanship, in addition to your statutory consumer rights. Keep your invoice and warranty card for any claim.
Kan jeg returnere min humidor, og hvad er fristen?
Yes. As an online consumer you have a 14-day right of withdrawal from the date you receive your order. Items should be returned unused, complete and in their original packaging; please contact us first so we can authorise the return.
Hvordan gør jeg brug af garantien eller får support?
Contact our support team with your proof of purchase, the product model and a clear description of the issue, including photos or video if possible. We will guide you through troubleshooting, spare parts or service via the Contact page.
Hvordan vedligeholder jeg min Afidano humidor?
Vedligeholdelsen er minimal: Fyld beholderen, når apparatet beder om det, hold det væk fra direkte sollys og fra varme- og ventilationsudtag, og tjek klimaet en gang imellem via appen. Resten klarer det indre i spansk ceder og HPR-systemet.
What should I do if my order arrives damaged?
If your Afidano order arrives damaged, please report the damage to the courier immediately and keep the original packaging. Take clear photos or videos of the damaged package and product, and contact us with your Invoice number and details of the issue. Our team will review the case and help you with the next steps as quickly as possible.
For more information or to contact our delivery support team, please visit: https://afidano.eu/da/contact-delivery/
Are replacement parts available after the warranty expires?
Yes, genuine spare parts—including water evaporators, humidity and temperature sensors, fans, and control boards—can be ordered directly from us. We will soon be stocking all common spare parts at our German warehouse, which will significantly reduce delivery costs and lead times for European orders.
How are major repairs and shipping handled outside of the warranty?
Once the standard two-year warranty period concludes, the customer assumes responsibility for all return and redelivery shipping costs, alongside the price of any required spare parts. All out-of-warranty repair costs are estimated on an individual basis.
Can I replace internal components myself, and will they be available long-term?
While we fully expect key components—such as the temperature and humidity sensors, circulation fan, humidification elements, main control board, and compressor—to remain available well beyond the two-year warranty period, customers must not attempt to replace these parts themselves. Due to the high technical complexity of the system, all repairs and component replacements must be carried out exclusively by our official service centre. Self-repair and the use of third-party services are strictly prohibited to ensure the safe and correct functioning of your humidor.
Installation
Can I install my humidor as a built-in unit?
Afidano strongly advises using your humidor as a freestanding appliance. Enclosing it restricts ventilation, leading to excessive heat build-up that can burn out the compressor and void your warranty.
Har du stadig et spørgsmål?
Vores team kender hver eneste Afidano humidor ud og ind og hjælper dig med at vælge den rette kapacitet, finish og opsætning til din samling.
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