Frequently Asked Questions

Cigars are best stored at roughly 65–72% relative humidity and 16–21 °C (62–70 °F). The popular "70/70" guideline — about 70% RH and 21 °C — is a reliable baseline, and keeping the temperature below 24 °C helps prevent tobacco beetles.

Todos os humidores Afidano mantêm um clima estável e regulável entre 16–22 °C e 60–75%, permitindo-lhe definir os valores que prefere de uma vez por todas.

O cedro espanhol é a referência tradicional na conservação de charutos: regula naturalmente a humidade, resiste a pragas e liberta um aroma que valoriza o envelhecimento. A Afidano equipa toda a gama com prateleiras e gavetas em cedro espanhol, para que os seus charutos repousem no microclima ideal enquanto desenvolvem sabor ao longo do tempo.

Sim. Tal como qualquer humidor de qualidade, um armário Afidano deve ser curado antes de colocar os charutos, para que o cedro atinja o nível de humidade correto. Encha o reservatório, deixe o aparelho funcionar e estabilizar durante 24 a 48 horas e só depois coloque a sua coleção. A curagem impede que o cedro seco retire humidade aos seus charutos.

Afidano humidors range from 250 cigars in the compact L3 up to 2,200–3,000 cigars in the L8 and C8 flagships, with many sizes in between. Capacities assume standard ring gauges; boxes and larger gauges reduce the total.

Each model lists its capacity on the Série L, Série C and Série B pages.

Mantenha a temperatura estável e abaixo dos 24 °C (75 °F) e a humidade próxima dos 65–72%: os carunchos eclodem e o bolor desenvolve-se quando as condições se tornam demasiado quentes e húmidas. O sistema climático HPR da Afidano mantém automaticamente ambos os valores dentro do intervalo correto e pode alertá-lo através da aplicação, para que as condições nunca entrem na zona crítica.

The manufacturer’s recommended long-term settings are 20°C and 70% RH.

O HPR é o sistema de regulação de humidade e temperatura da Afidano, composto por seis elementos. Combina sensores, um circuito de arrefecimento por compressor e ventilação controlada para manter o armário entre 16 e 22 °C e entre 60 e 75%, com uma tolerância de cerca de ±1 °C e ±3% de HR, garantindo uma conservação constante e sem preocupações.

Afidano cabinets use a DC inverter compressor for active refrigeration rather than thermoelectric (Peltier) cooling. Compressor cooling holds temperature more reliably, including in warm rooms and during summer, which is why it is preferred for serious, long-term cigar storage.

Yes. Every Afidano humidor offers app control, so you can monitor and adjust temperature and humidity remotely and receive alerts. Most models also offer on-unit control via a screen knob, electronic panel or touch panel, depending on the series.

Todos os humidores Afidano integram uma fechadura por impressão digital que restringe o acesso a utilizadores autorizados e, ao mesmo tempo, lhe dá entrada imediata com um simples toque, sem chaves nem códigos para gerir. Acrescenta um nível adicional de segurança e tranquilidade para coleções de valor.

Os humidores Afidano dispõem de um prático reservatório de enchimento superior (inferior no modelo de entrada B1) e o aparelho avisa-o quando é altura de reabastecer. Um alarme de nível soa se colocar água a mais, pelo que manter a humidade estável exige muito pouco esforço.

Afidano cabinets run quietly on low power, from about 60 W on compact models to 125 W on the largest flagships — comparable to a small household appliance. The compressor cycles gently to maintain the climate, so they suit lounges, offices and living spaces.

Sim. As portas em vidro Low-E e em vidro curvo 3D da Afidano filtram os raios UV e protegem os charutos da luz nociva, permitindo-lhe ainda assim contemplar a sua coleção sem abrir a porta nem perturbar o clima interior.

Models B1, B2, and B4 do not feature an active water level indicator. Instead, they trigger a "Low Water" notification when an unsuccessful humidification cycle is detected. All other models in our range are equipped with a built-in physical water level indicator.

Yes, both temperature and humidity readings can be recalibrated directly via the unit’s settings.

All Afidano models use a compressor-based cooling system charged with R600a refrigerant.

The HDR/HPR system actively performs both humidification and dehumidification inside the cabinet.

Yes, the compressor system is engineered to reliably maintain the set temperature even when ambient room temperatures exceed 30°C.

Not at all. While the app provides remote monitoring and convenience, every Afidano humidor operates perfectly offline. You can install the unit and adjust all temperature and humidity settings directly on the device.

The Série L is the leather-wrapped luxury line with curved glass-and-leather doors; the Série C pairs a modern canvas finish with electronic controls; and the Série B offers steel-cabinet value with Low-E glass doors.

As três séries partilham interiores em cedro espanhol, controlo por aplicação, fechadura por impressão digital e o sistema climático HPR.

Choose by collection size and style. The B Series (500–2,200 cigars) is the practical entry point, the C Series (1,400–3,000) suits technology-focused collectors, and the L Series (250–2,200) is the leather statement piece for connoisseurs and gifting. When in doubt, size up — collections tend to grow.

A maioria dos modelos Afidano tem um interior integralmente em cedro espanhol, ao passo que os modelos de entrada B1, B2 e B4 apresentam um interior moldado com prateleiras em cedro espanhol. Todos mantêm os charutos no clima correto, mas um interior totalmente em cedro maximiza o aroma e a regulação da humidade, aspeto decisivo para o envelhecimento a longo prazo.

Sem dúvida. Os humidores Afidano são concebidos como peças de destaque com acabamentos ao nível do mobiliário de alta qualidade, com iluminação LED interior e portas de vidro que valorizam a sua coleção: ideais para uma sala de estar, escritório, gabinete ou um bar de charutos profissional.

Yes, we gladly sell to business clients (B2B). All invoices are issued by our entity in Germany.

• EU businesses (outside Germany): If you provide a valid EU VAT ID (VIES-registered) during checkout, the intra-Community reverse-charge mechanism applies, and your order will be invoiced net without VAT.
• German businesses: All domestic orders placed within Germany are subject to the standard 19% German VAT.

Yes, Afidano offers free shipping on all orders within the European Community. Any applicable promotions and final delivery details are confirmed at checkout before you pay.

Afidano ships across the European Community. Goods are dispatched within 1–2 business days following receipt of payment. Our German partner, MB Genusswelt UG, handles order fulfilment and logistics within the EU. As this order requires a freight pallet shipment, transit typically takes 10 to 14 business days across the EU.

Os armários Afidano de maiores dimensões são pesados e podem ser expedidos em palete ou entregues por duas pessoas até ao ponto acessível mais próximo ao nível da rua. Certifique-se de que as condições de acesso permitem a entrega e verifique se a embalagem apresenta danos visíveis antes de assinar a receção.

A Afidano aceita os principais cartões de pagamento online e transferência bancária; as opções disponíveis são apresentadas na finalização da compra. Todos os preços são apresentados em euros e incluem IVA quando aplicável.

Orders are processed promptly, and you'll receive a confirmation email after placing your order. Once your order ships, we'll send you a tracking number so you can follow its progress. Delivery times vary by destination and are estimated on each product page. For more details about shipping, delivery, and order policies, please visit our Como funciona o envio page.

Customers are advised to refuse signing the proof of delivery (POD) and report the damage directly to the driver. Please ensure photos of the outer packaging and the delivery receipt are taken immediately and forwarded to customer service for prompt claims processing.

Once your order is placed and payment is confirmed, we dispatch your items within 1–2 business days. Deliveries across the EU typically take between 10 and 14 days. You will receive an order confirmation email immediately, followed by a tracking link as soon as your parcel is on its way. For more details on delivery procedures and policies, please visit our Como funciona o envio page.

Yes, express delivery is generally available upon request. Because our humidors require palletised shipping, express services depend on carrier availability, destination, and the overall weight of the unit. An express pallet shipment typically incurs an additional cost ranging from EUR 125.00 to EUR 450.00. Please contact our support team directly to confirm availability and request a customised shipping quote for your order.

Based on our experience, standard EU deliveries typically take between 10 and 14 days. However, shipments to island destinations—such as Cyprus, Malta, Greece, and offshore regions of France and Italy—may take slightly longer due to island freight logistics. You will receive tracking details as soon as your order is dispatched so you can follow its journey.

Yes, credit card payments are available upon request. If you prefer this payment method, please contact us, and our team will provide a secure direct link to our bank’s payment gateway to complete your transaction in EUR (€).

Afidano humidors include a 2-year warranty within the EU (one year outside the EU), covering defects in materials and workmanship, in addition to your statutory consumer rights. Keep your invoice and warranty card for any claim.

Yes. As an online consumer you have a 14-day right of withdrawal from the date you receive your order. Items should be returned unused, complete and in their original packaging; please contact us first so we can authorise the return.

Contact our support team with your proof of purchase, the product model and a clear description of the issue, including photos or video if possible. We will guide you through troubleshooting, spare parts or service via the Contact page.

A manutenção é mínima: reabasteça o reservatório quando o aparelho o indicar, mantenha-o afastado da luz solar direta e de saídas de aquecimento ou ar condicionado e verifique o clima periodicamente através da aplicação. Do resto tratam o interior em cedro espanhol e o sistema HPR.

If your Afidano order arrives damaged, please report the damage to the courier immediately and keep the original packaging. Take clear photos or videos of the damaged package and product, and contact us with your Invoice number and details of the issue. Our team will review the case and help you with the next steps as quickly as possible.

For more information or to contact our delivery support team, please visit: https://afidano.eu/pt/contact-delivery/

Yes, genuine spare parts—including water evaporators, humidity and temperature sensors, fans, and control boards—can be ordered directly from us. We will soon be stocking all common spare parts at our German warehouse, which will significantly reduce delivery costs and lead times for European orders.

Once the standard two-year warranty period concludes, the customer assumes responsibility for all return and redelivery shipping costs, alongside the price of any required spare parts. All out-of-warranty repair costs are estimated on an individual basis.

While we fully expect key components—such as the temperature and humidity sensors, circulation fan, humidification elements, main control board, and compressor—to remain available well beyond the two-year warranty period, customers must not attempt to replace these parts themselves. Due to the high technical complexity of the system, all repairs and component replacements must be carried out exclusively by our official service centre. Self-repair and the use of third-party services are strictly prohibited to ensure the safe and correct functioning of your humidor.

Afidano strongly advises using your humidor as a freestanding appliance. Enclosing it restricts ventilation, leading to excessive heat build-up that can burn out the compressor and void your warranty.