Frequently Asked Questions

Cigars are best stored at roughly 65–72% relative humidity and 16–21 °C (62–70 °F). The popular "70/70" guideline — about 70% RH and 21 °C — is a reliable baseline, and keeping the temperature below 24 °C helps prevent tobacco beetles.

Chaque humidor Afidano maintient un climat stable et réglable dans une plage de 16–22 °C et 60–75 %, ce qui vous permet de définir vos réglages une fois pour toutes.

Le cèdre espagnol est la référence traditionnelle en matière de conservation des cigares : il régule naturellement l'humidité, résiste aux nuisibles et diffuse un arôme qui sublime le vieillissement. Afidano équipe toute sa gamme d'étagères et de tiroirs en cèdre espagnol, afin que vos cigares reposent dans un microclimat idéal tout en développant leurs arômes au fil du temps.

Oui. Comme tout humidor de qualité, une armoire Afidano doit être rodée avant d'y placer vos cigares, afin que le cèdre atteigne le bon taux d'humidité. Remplissez le réservoir, laissez l'appareil fonctionner et se stabiliser pendant 24 à 48 heures, puis installez votre collection. Le rodage empêche le cèdre sec d'absorber l'humidité de vos cigares.

Afidano humidors range from 250 cigars in the compact L3 up to 2,200–3,000 cigars in the L8 and C8 flagships, with many sizes in between. Capacities assume standard ring gauges; boxes and larger gauges reduce the total.

Each model lists its capacity on the Série L, Série C and Série B pages.

Maintenez une température stable et inférieure à environ 24 °C (75 °F) et une humidité autour de 65–72 % : les coléoptères éclosent et les moisissures se développent lorsque les conditions deviennent trop chaudes et humides. Le système climatique HPR d'Afidano maintient automatiquement ces deux paramètres dans la plage cible et peut vous alerter via l'application, afin que les conditions ne dérivent jamais vers la zone critique.

The manufacturer’s recommended long-term settings are 20°C and 70% RH.

Le HPR est le système de régulation de l'humidité et de la température d'Afidano, composé de six éléments. Il associe des capteurs, un circuit de refroidissement à compresseur et une ventilation contrôlée pour maintenir l'armoire entre 16 et 22 °C et 60 à 75 %, avec une tolérance d'environ ±1 °C et ±3 % d'HR, pour une conservation constante et sans souci.

Afidano cabinets use a DC inverter compressor for active refrigeration rather than thermoelectric (Peltier) cooling. Compressor cooling holds temperature more reliably, including in warm rooms and during summer, which is why it is preferred for serious, long-term cigar storage.

Yes. Every Afidano humidor offers app control, so you can monitor and adjust temperature and humidity remotely and receive alerts. Most models also offer on-unit control via a screen knob, electronic panel or touch panel, depending on the series.

Chaque humidor Afidano intègre une serrure à empreinte digitale qui réserve l'accès aux personnes autorisées tout en vous ouvrant l'armoire instantanément d'une simple pression : ni clé ni code à gérer. Elle apporte un niveau de sécurité supplémentaire et une véritable tranquillité d'esprit pour les collections de valeur.

Les humidors Afidano disposent d'un réservoir à remplissage par le haut (par le bas sur le modèle d'entrée de gamme B1), et l'appareil vous avertit lorsqu'il est temps de faire l'appoint. Une alarme de niveau d'eau retentit si vous en ajoutez trop : maintenir une humidité stable ne demande donc presque aucun effort.

Afidano cabinets run quietly on low power, from about 60 W on compact models to 125 W on the largest flagships — comparable to a small household appliance. The compressor cycles gently to maintain the climate, so they suit lounges, offices and living spaces.

Oui. Les portes en verre Low-E et en verre bombé 3D d'Afidano filtrent les UV et protègent les cigares de la lumière nocive, tout en vous permettant d'admirer votre collection sans ouvrir la porte ni perturber le climat intérieur.

Models B1, B2, and B4 do not feature an active water level indicator. Instead, they trigger a "Low Water" notification when an unsuccessful humidification cycle is detected. All other models in our range are equipped with a built-in physical water level indicator.

Yes, both temperature and humidity readings can be recalibrated directly via the unit’s settings.

All Afidano models use a compressor-based cooling system charged with R600a refrigerant.

The HDR/HPR system actively performs both humidification and dehumidification inside the cabinet.

Yes, the compressor system is engineered to reliably maintain the set temperature even when ambient room temperatures exceed 30°C.

Not at all. While the app provides remote monitoring and convenience, every Afidano humidor operates perfectly offline. You can install the unit and adjust all temperature and humidity settings directly on the device.

The Série L is the leather-wrapped luxury line with curved glass-and-leather doors; the Série C pairs a modern canvas finish with electronic controls; and the Série B offers steel-cabinet value with Low-E glass doors.

Les trois séries partagent un intérieur en cèdre espagnol, le pilotage par application, la serrure à empreinte digitale et le système climatique HPR.

Choose by collection size and style. The B Series (500–2,200 cigars) is the practical entry point, the C Series (1,400–3,000) suits technology-focused collectors, and the L Series (250–2,200) is the leather statement piece for connoisseurs and gifting. When in doubt, size up — collections tend to grow.

La plupart des modèles Afidano possèdent un intérieur intégralement en cèdre espagnol, tandis que les modèles d'entrée de gamme B1, B2 et B4 disposent d'un intérieur moulé équipé d'étagères en cèdre espagnol. Tous maintiennent les cigares dans le bon climat, mais un intérieur tout cèdre maximise les arômes et la régulation de l'humidité, un point déterminant pour un vieillissement de longue durée.

Absolument. Les humidors Afidano sont conçus comme des pièces d'exception dignes du mobilier haut de gamme, avec un éclairage LED intérieur et des portes vitrées qui mettent votre collection en valeur : parfaits pour un salon, un bureau, un cabinet de travail ou un bar à cigares professionnel.

Yes, we gladly sell to business clients (B2B). All invoices are issued by our entity in Germany.

• EU businesses (outside Germany): If you provide a valid EU VAT ID (VIES-registered) during checkout, the intra-Community reverse-charge mechanism applies, and your order will be invoiced net without VAT.
• German businesses: All domestic orders placed within Germany are subject to the standard 19% German VAT.

Yes, Afidano offers free shipping on all orders within the European Community. Any applicable promotions and final delivery details are confirmed at checkout before you pay.

Afidano ships across the European Community. Goods are dispatched within 1–2 business days following receipt of payment. Our German partner, MB Genusswelt UG, handles order fulfilment and logistics within the EU. As this order requires a freight pallet shipment, transit typically takes 10 to 14 business days across the EU.

Les grandes armoires Afidano sont lourdes et peuvent être expédiées sur palette ou livrées par deux personnes jusqu'au point accessible le plus proche au niveau de la rue. Veuillez vous assurer que les conditions d'accès permettent la livraison et vérifier l'absence de dommages visibles sur l'emballage avant de signer le bon de réception.

Afidano accepte les principales cartes bancaires en ligne ainsi que le virement bancaire ; les options disponibles sont affichées lors de la validation de la commande. Tous les prix sont indiqués en euros et incluent la TVA le cas échéant.

Orders are processed promptly, and you'll receive a confirmation email after placing your order. Once your order ships, we'll send you a tracking number so you can follow its progress. Delivery times vary by destination and are estimated on each product page. For more details about shipping, delivery, and order policies, please visit our Comment se déroule la livraison page.

Customers are advised to refuse signing the proof of delivery (POD) and report the damage directly to the driver. Please ensure photos of the outer packaging and the delivery receipt are taken immediately and forwarded to customer service for prompt claims processing.

Once your order is placed and payment is confirmed, we dispatch your items within 1–2 business days. Deliveries across the EU typically take between 10 and 14 days. You will receive an order confirmation email immediately, followed by a tracking link as soon as your parcel is on its way. For more details on delivery procedures and policies, please visit our Comment se déroule la livraison page.

Yes, express delivery is generally available upon request. Because our humidors require palletised shipping, express services depend on carrier availability, destination, and the overall weight of the unit. An express pallet shipment typically incurs an additional cost ranging from EUR 125.00 to EUR 450.00. Please contact our support team directly to confirm availability and request a customised shipping quote for your order.

Based on our experience, standard EU deliveries typically take between 10 and 14 days. However, shipments to island destinations—such as Cyprus, Malta, Greece, and offshore regions of France and Italy—may take slightly longer due to island freight logistics. You will receive tracking details as soon as your order is dispatched so you can follow its journey.

Yes, credit card payments are available upon request. If you prefer this payment method, please contact us, and our team will provide a secure direct link to our bank’s payment gateway to complete your transaction in EUR (€).

Afidano humidors include a 2-year warranty within the EU (one year outside the EU), covering defects in materials and workmanship, in addition to your statutory consumer rights. Keep your invoice and warranty card for any claim.

Yes. As an online consumer you have a 14-day right of withdrawal from the date you receive your order. Items should be returned unused, complete and in their original packaging; please contact us first so we can authorise the return.

Contact our support team with your proof of purchase, the product model and a clear description of the issue, including photos or video if possible. We will guide you through troubleshooting, spare parts or service via the Contact page.

L'entretien est minime : remplissez le réservoir lorsque l'appareil vous y invite, tenez-le à l'abri de la lumière directe du soleil et éloigné des bouches de chauffage ou de climatisation, et vérifiez le climat de temps à autre via l'application. L'intérieur en cèdre espagnol et le système HPR se chargent du reste.

If your Afidano order arrives damaged, please report the damage to the courier immediately and keep the original packaging. Take clear photos or videos of the damaged package and product, and contact us with your Invoice number and details of the issue. Our team will review the case and help you with the next steps as quickly as possible.

For more information or to contact our delivery support team, please visit: https://afidano.eu/fr/contact-delivery/

Yes, genuine spare parts—including water evaporators, humidity and temperature sensors, fans, and control boards—can be ordered directly from us. We will soon be stocking all common spare parts at our German warehouse, which will significantly reduce delivery costs and lead times for European orders.

Once the standard two-year warranty period concludes, the customer assumes responsibility for all return and redelivery shipping costs, alongside the price of any required spare parts. All out-of-warranty repair costs are estimated on an individual basis.

While we fully expect key components—such as the temperature and humidity sensors, circulation fan, humidification elements, main control board, and compressor—to remain available well beyond the two-year warranty period, customers must not attempt to replace these parts themselves. Due to the high technical complexity of the system, all repairs and component replacements must be carried out exclusively by our official service centre. Self-repair and the use of third-party services are strictly prohibited to ensure the safe and correct functioning of your humidor.

Afidano strongly advises using your humidor as a freestanding appliance. Enclosing it restricts ventilation, leading to excessive heat build-up that can burn out the compressor and void your warranty.